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Cancellation, returns & refunds

You have the right to cancel any contract made with us. If you have ordered goods from us, the cancellation period ends at the end of 14 days after the day on which the goods are delivered to you. If you have ordered multiple items in one order and they are delivered separately, the cancellation period ends at the end of 14 days after the day on which the last of the goods are delivered to you.

To cancel and/or return your order please contact us. We advise you contact us in writing via email at contact@prettythingslondon.co.uk. Please ensure you provide us with your name and order number.  You do not have to give any reason for the cancellation. However, a brief explanation may help us to improve the service we offer to customers in the future.

If you cancel, you must return to us any goods that have already been dispatched at your own expense within 14 days of cancellation. We will reimburse all payments within 14 days of cancellation. Where the contract is for the supply of goods, and these have already been dispatched, we will reimburse all payments within 14 days of receiving them back from you (or you supplying evidence that you have sent them). If you fail to return the goods, we reserve the right to collect them and charge you the direct cost of collection. Please keep proof of sending for all items being returned.

Subject to conditions below, we will refund the price of goods and original delivery costs in full. However, we reserve the right to refund only standard delivery charges if you choose a more expensive delivery method. We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

Please take care of the goods and any packaging. If their value is diminished by any amount as a result of handling of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods (particularly if it goes beyond the sort of handling that might reasonably be allowed in a shop) we reserve the right to deduct that amount from the refund, up to the value of the purchase price.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

Faulty goods
If there is a problem with the goods, please contact us. We have a legal obligation to supply goods that are in conformity with the contract and we will deal with the matter in accordance with your legal rights.

Refunds
Items will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For any further return question please contact us at contact@prettythingslondon.co.uk